Beijer Electronics (formerly QSI Corporation)

Manufacturer of Mobile Data and Human Machine Interface Terminals.
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 Post subject: Frozen device
PostPosted: Wed Sep 12, 2012 1:03 am 
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Joined: Mon Sep 10, 2012 5:06 am
Posts: 5
We have got one our device (TREQ-VM w/ FW 1.05) frozen after it suspended. We are not able to switch it on any way (it is charged, the screen is black, the power button does not react to any long pressing).

Any advise appreciated.

Thanks
Roman


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 Post subject: Re: Frozen device
PostPosted: Thu Sep 13, 2012 1:48 pm 
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Joined: Mon Sep 10, 2012 1:33 pm
Posts: 5
Roman,

Sorry to hear that the device is causing you problems. Since it appears to be in a crashed state I suggest holding down the power button for 8 seconds. This will force a hard shutdown.

You will also want to double-check the power source and verify that all components are connected and switched on (DB26 cable to dock, Break-Out Box power switch, power cable).


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 Post subject: Re: Frozen device
PostPosted: Fri Sep 14, 2012 1:50 am 
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Joined: Mon Sep 10, 2012 5:06 am
Posts: 5
Brigham,
All of your suggestions we've done (power button, held for up to one minute, the cable and the dock is connected with the same cable as another device which is working normally with this cable and the dock), but the device is still "dead".

Roman


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 Post subject: Re: Frozen device
PostPosted: Fri Sep 14, 2012 6:32 am 
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QSI Support
QSI Support
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Joined: Wed Mar 08, 2006 12:25 pm
Posts: 881
Location: Salt Lake City, Utah
It sounds like the unit has experienced a hardware failure of some sort then. You can request an RMA from http://www.beijerelectronicsinc.com/support/contact/rma_request.php

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Jeremy
http://www.beijerinc.com


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